frequently asked questions

At Powerhub Electrical, we’re committed to providing safe, reliable, and high-quality electrical services across Epping, Parramatta, and Sydney’s North-West. Below are answers to the questions customers ask most often about our company, our services, and our commitment to excellence.

Who owns Powerhub Electrical?

Powerhub Electrical is owned and operated by Brian Ho, a licensed electrician based in Epping, NSW. Brian leads a skilled team dedicated to delivering reliable, honest, and high-quality electrical services throughout Parramatta and surrounding suburbs.

Where is Powerhub Electrical based?

The business is located at 22 Cambridge Street, Epping NSW 2121, serving homes and businesses across Epping, Parramatta, Carlingford, Beecroft, Dundas, and nearby Sydney suburbs.

How long has Powerhub Electrical been operating?

Powerhub Electrical has been serving the Epping and Parramatta region for many years, building a reputation for dependable workmanship, same-day service, and transparent communication with every customer.

What services does Powerhub Electrical provide?

The company offers a complete range of electrical services, including repairs, lighting installation, switchboard upgrades, power point installation, appliance setup, smoke alarms, ceiling fans, underfloor ventilation, and Level 2 electrical work.

Do you offer emergency electrical services?

Yes. Powerhub Electrical provides 24/7 emergency electrician services across Epping, Parramatta, and surrounding suburbs. Whether it’s a power outage, switchboard issue, or burning smell, our licensed electricians are available any time.

Are your electricians licensed and insured?

Absolutely. All electricians at Powerhub Electrical are fully licensed, insured, and compliant with AS/NZS 3000 Wiring Rules. Customers can trust every job to meet Australian safety and quality standards.

Do you charge a call-out fee?

No. Powerhub Electrical has a $0 call-out fee for all customers across Epping and Parramatta. You only pay for the electrical work completed, not for the visit.

Do you provide free quotes or upfront pricing?

Yes. The team provides free, no-obligation quotes and transparent pricing before any work begins. There are no hidden fees or unexpected costs once the job starts.

What guarantees do you offer on your work?

Every service is backed by a Lifetime Labour Warranty. If a problem arises due to workmanship, Powerhub Electrical will return to fix it free of charge. Product warranties range from 3 to 5 years, depending on the manufacturer.

What areas do you service?

Powerhub Electrical proudly services Epping, Parramatta, Carlingford, Beecroft, Dundas, Eastwood, North Ryde, Pennant Hills, Oatlands, and surrounding suburbs. Same-day service is available across Sydney’s North-West region.

Do you handle both residential and commercial electrical work?

Yes. Powerhub Electrical provides complete electrical solutions for homes, offices, shops, and small businesses. From power installations to lighting and switchboard maintenance, every job is handled safely and efficiently.

What is Level 2 electrical work?

Level 2 electrical work involves connecting or disconnecting properties from the power network, upgrading meters, and repairing overhead or underground mains. Powerhub Electrical’s licensed Level 2 ASP electricians are authorised for Ausgrid and Endeavour Energy networks.

Can you install appliances and lighting fixtures?

Yes. The team specialises in appliance installation and lighting upgrades, including ovens, cooktops, rangehoods, chandeliers, LED downlights, and sensor lighting. All installations are performed safely and to current electrical standards.

What makes Powerhub Electrical different from other electricians in Sydney?

Powerhub Electrical combines big-brand expertise with a local touch. Customers appreciate the company’s transparent pricing, 24/7 emergency service, pensioner discounts, and focus on reliability, cleanliness, and personal service.

Do you offer pensioner or special discounts?

Yes. Powerhub Electrical offers a 15% Pensioner Discount and $50 OFF the first service for all new customers across Epping and Parramatta. These offers make professional electrical help more affordable for local residents.

How quickly can you attend to an urgent job?

In most cases, Powerhub Electrical provides same-day service for emergencies or urgent electrical faults. The team’s vehicles are fully equipped to handle repairs immediately upon arrival.

What should I expect during a service visit?

Customers can expect on-time arrival, clear communication, and a clean workspace. Electricians explain the work before starting, provide a written quote, and ensure all areas are left tidy once the job is complete.

Are your services compliant with Australian Standards?

Yes. All installations and repairs are completed according to AS/NZS 3000 Wiring Rules and NSW Fair Trading regulations, ensuring every system is safe, compliant, and built to last.

Do you offer energy-efficient or smart home upgrades?

Yes. Powerhub Electrical helps homeowners improve efficiency through LED lighting, sensor systems, smart switches, and Wi-Fi-controlled devices, creating safer and more energy-smart homes.

How can I book a job or contact Powerhub Electrical?

Booking is simple; you can contact us through our website. You can also call 0400 332 331 or email service@powerhubelectrical.com.au to arrange an appointment. Powerhub Electrical provides free quotes and 24/7 emergency support across Epping and Parramatta.
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Phone: 0400 332 331
Email: service@powerhubelectrical.com.au

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Legal Responsibilities for Owner/Controller of Premises

Who is classified as the controller of the premises?

As per the Code of Practice for the Management and Control of Asbestos in Workplaces [NOHSC:2002(2005)], the “person with control” may be:

  • The owner of the premises
  • A person who has under any contract or lease an obligation to maintain or repair the premises
  • A person who is occupying the premises
  • A person who is able to make decisions about work undertaken at the premises
  • An employer at the premises

Persons with control of premises have a duty of care to:

  • Develop, implement and maintain an asbestos management plan.
  • Investigate the premises for the presence or possible presence of asbestos-containing material
  • Develop and maintain a register of the identified or presumed asbestos-containing material, including details on their locations, accessibility, condition, risk assessments, and control measures.
  • Develop measures to remove the asbestos-containing materials or otherwise to minimize the risks and prevent exposure to asbestos
  • Ensure the control measures are implemented as soon as possible and are maintained as long as the asbestos-containing materials remain in the workplace.